Shipping Policy

inswalk Shipping Policy

1. INTRODUCTION

This Shipping Policy explains how orders placed through inswalk are processed, shipped, and delivered.

The shipping rates and delivery estimates below currently apply to orders delivered within the United Kingdom (UK).

1.1. ORDER & TRACKING

After placing your order, you will receive an order confirmation email containing your order number and purchase details.

Orders are processed and prepared for shipment within 3–5 business days, Monday through Friday.

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking information, where available. Please note that tracking information may take some time to become active in the carrier's system after the shipment has been dispatched.

If you do not receive your order confirmation or shipping information, please contact us at cs@inswalk.com for assistance.

1.2. SHIPPING DESTINATION

We currently offer shipping to customers within the United Kingdom (UK).

Orders are delivered to the shipping address provided by the customer during checkout.

Please make sure that your full name, street address, apartment or unit number (if applicable), city, postcode, and other required delivery information are entered correctly before completing your purchase.

1.3. SHIPPING FEES

Free Shipping Based on Order Value

Orders with a total order value of £75.00 or more qualify for Free Shipping.

Shipping Fees for Orders Under £75.00

For orders with a total value below £75.00, the shipping fee is calculated based on the number of items in the order:

Number of Items Shipping Fee
1 item £3.95
2 items £6.45
3 items £8.95
4 items £11.45
5 items £13.95
6 items £16.45
7 items £18.95
8 items or more Free Shipping

Therefore, customers qualify for Free Shipping when either:

  • The order value is £75.00 or more, regardless of the number of items; or

  • The order contains 8 or more items, even if the order value is below £75.00.

The applicable shipping fee will be displayed during checkout before the order is completed.

1.4. ORDER PROCESSING AND DELIVERY TIME

Orders are processed and shipped on business days, Monday through Friday.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM (midnight), London time (GMT/BST as applicable).

Orders are processed according to the time they are received and our business-day fulfillment schedule.

Handling Time

The estimated handling time is:

3–5 business days

Handling time refers to the period between receiving your order and preparing the package for shipment.

Transit Time

Once your order has been shipped, the estimated carrier transit time is:

4–10 business days

Total Estimated Delivery Time

The total estimated delivery time for orders within the United Kingdom is therefore:

7–15 business days

This estimate consists of:

3–5 business days handling time + 4–10 business days transit time.

Delivery estimates are provided as guidance and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruptions, public holidays, severe weather conditions, unusually high shipping volumes, or other transportation-related events.

1.5. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order, including the correct apartment, unit number, and postcode where applicable.

If you notice an error in your shipping address, please contact us at cs@inswalk.com as soon as possible.

If your order has not yet been shipped, we will make reasonable efforts to update the delivery information. However, we cannot guarantee that an address can be changed once order processing has begun.

Once an order has been shipped, we may no longer be able to change the delivery address. In such cases, we may provide the carrier's available contact or tracking information so that you can contact the carrier directly.

inswalk cannot be held responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

1.6. FAILED DELIVERY OR REFUSED PACKAGES

Customers are responsible for ensuring that someone can receive the package when required by the carrier and for responding to any delivery notices or instructions provided by the carrier.

If a package cannot be successfully delivered because:

  • The customer refuses delivery;

  • Multiple delivery attempts are unsuccessful;

  • The customer fails to collect the package when required; or

  • The shipping address provided during checkout is incorrect or incomplete,

the package may be returned to the sender.

Any refund or reshipment in these circumstances will be reviewed according to the circumstances of the order and our applicable refund and return policies.

1.7. DELIVERY CONFIRMATION

An order may be considered delivered when the carrier's tracking information confirms that the package has been delivered to the shipping address supplied by the customer.

If tracking shows your order as delivered but you cannot locate the package, please contact us at cs@inswalk.com so we can assist you with the available shipping information.

1.8. CONTACT US

If you have any questions regarding shipping, delivery, or tracking, please contact our customer support team at:

Email: cs@inswalk.com